Returns and Refunds Policy

You may return your order for an exchange or refund within 14 days of receipt, provided the goods are returned in a perfect condition. Most Buy It Now purchases are covered under the Distance Selling Regulations, which give consumer buyers the right to cancel the purchase within seven working days after the day they receive the item.

Additional return policy details: We want you to be totally satisfied with your purchase. Should you not be satisfied please email us so we may resolve any issues. Items will be exchanged if they are the wrong size. Returns will be accepted for items that are damaged in transit if notified within 14 days of receipt. Buyers are responsible for the cost of return postage. Postage costs are non refundable unless the item is damaged or faulty.

Once you decide to return the goods you must not use them and must take reasonable care of them while they remain in your possession. The goods must be returned to us intact and undamaged as soon as reasonably possible, and within 14 days. You must complete and send the Returns Form before replacements for missing or incorrect items can be sent.

It is your responsibility to pay the postage costs for any items returned to us. We advise that you use a recorded method of carriage for returning your goods. We are not responsible for items lost or delayed on their way back to us. In the event of a lost parcel, you as the sender are responsible for processing a claim.

In the case of faulty goods, or goods which have been sent incorrectly, we will refund your reasonable return postage costs up to £5.00. All refunds will be processed via your original method of payment for the price of the goods, excluding postage. This excludes cash and postal orders where we will refund you by cheque. Please allow 7 working days for your refund to be processed.